Shipping and Returns
30-Day Return Privilege
At Tachymeters, we offer 30-day returns, so that you can be confident your purchase is perfect. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or refund. Returned items are subject to a 5% restocking fee. For eligible orders, our return/exchange, privilege begins when your purchase is available for shipment or pickup. We take pride that our jewelry is produced with the highest industry standards.
How To Return An Order
1. Obtain the Return Shipping Authorization Code: Contact us at 844-433-2558 or shop@tachymeters.com to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all paperwork, warranty cards and/or laboratory reports. (a $250 replacement fee per missing GIA laboratory certificate will be charged otherwise). For security reasons, do not write jewelry, diamonds, watches or other related words anywhere on the package.
3. Shipment and Insurance: We recommend that you "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Tachymeters and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Tachymeters. Tachymeters is not responsible for items lost or damaged while shipping.
Refund Process
After we receive the returned order, we will inspect and verify the condition of the item. Refunds take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Tachymeters is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Tachymeters is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 844.433.2558 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at 844-433-2558.
Gift Cards
Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. Tachymeters is not responsible for lost or stolen gift cards.
